UOWD Library catalog › Results of search for 'Provider:McGraw-Hill, and itype:CRS and su-to:Service industries'

		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 6th ed.Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Irwin, c2013Availability: Items available for loan: University of Wollongong in Dubai (4). Location(s): Closed Reserve 658.8 ZE SE.
		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Fitzsimmons, James A \| Fitzsimmons, Mona J \| Bordoloi, Sanjeev \| Fitzsimmons, Mona J \| Bordoloi, Sanjeev. Edition: 8th ed.Material type: Book Publisher: New York : McGraw-Hill, 2014Online access: Location Map Availability: Items available for loan: University of Wollongong in Dubai (4). Location(s): Main Collection 658 FI SE.
		Service management : operations, strategy, and information technology Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons by Bordoloi, Sanjeev \| Fitzsimmons, James A \| Fitzsimmons, Mona J. Edition: 9th ed.Material type: Book Publisher: New York, NY : McGraw-Hill, c2019Online access: eBook \| Location Map Availability: Items available for loan: University of Wollongong in Dubai (3). Location(s): Main Collection 658 BO SE.

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